Manual of Policies and Procedures for Wade Nursing Registry

Communication Guidelines

  • Introduce yourself on the first visit to the client's home
  • Find out the name, your client prefers to be called
  • Reduce the amount of background noise, if possible
  • Get the client's attention, face the client, have eye contact
  • Think about what you will say. Organize your thoughts
  • Show interest
  • Explain any and all procedures
  • Use nonverbal communication - touch a shoulder, a smile, or hold the client's hand
  • Be polite, courteous, respectful, and considerate
  • Don't talk down to the client
  • Avoid the words that may have another meaning
  • Don't use slang, obscene words or gestures
  • Learn the meaning of new words you hear
  • Let the client finish what is being said
  • Be a good listener
  • Say what you mean
  • Use family and/or friends to translate when necessary
  • Use normal tone of voice- DO NOT SHOUT
  • Speak slowly
  • Speak clearly and distinctly
  • Use words that both you and your client or family members understand
  • Avoid the use of technical or medical terms
  • Use as few words as necessary to convey the message
  • Do not mumble or whisper
  • Listen to the client's feedback, ask them to repeat what you said so you can determine the effectiveness of the communication
  • If you do not understand what the client has said, say so, do not be afraid
  • Smile, use your sense of humor

    THINGS TO AVIOD WITH COMMUNICATION

    1. Avoid giving advise
    2. Avoid making judgements
    3. Avoid giving false reassurances about your client's physical or emotional condition
    4. Avoid focusing on yourself
    5. Avoid discussing your own personal problems or concerns
    6. Avoid discussing topics that are controversial, such as religion and politics